National Services Practice and Development Manager

LocationLondon, Greater London (Hybrid)

SetupHybrid

LevelSenior

Posted6d ago

Communications & Marketing

Quick answer

Suzy Lamplugh Trust is hiring a full-time, permanent National Services Practice and Development Manager (London, Greater London) for £37,163 per year, with a hybrid work schedule.

Role: National Services Practice and Development Manager
Organization: Suzy Lamplugh Trust
Location: London, Greater London (Hybrid)
Work setup: Hybrid
Level: Senior
Compensation: £37,163 per year
Category: Communications & Marketing

The role

The National Services Practice and Development Manager will provide operational leadership for the National Stalking Helpline and National Advocacy Service, manage a team of advocates, and ensure high standards of service delivery.

What you'll do

Provide operational leadership for the National Stalking Helpline and National Advocacy Service
Manage a dedicated team of advocates, sessional staff, and volunteers
Ensure high standards of service delivery
Oversee data management and reporting
Develop and deliver training
Act as a subject matter expert for internal and external stakeholders

What it takes

Operational leadership experience
Team management experience
Experience in service delivery
Data management and reporting experience
Training development experience
Cross-functional collaboration experience

What you'll bring

Operational leadershipTeam managementService deliveryData management and reportingTraining developmentCross-functional collaboration

How we treat you

Hybrid Working, Generous Leave Package, Special Leave, Pension Contribution, Health & Wellbeing App, Occupational Sick Pay

Frequently asked questions

Where is the job located?

The job is located in London, Greater London, with a hybrid work schedule (40% office-based).

What is the compensation?

The compensation is £37,163 per year.

What are the key qualifications required?

Key qualifications include operational leadership experience, team management experience, service delivery experience, data management and reporting experience, training development experience, and cross-functional collaboration experience.

How do I apply?

Submit your CV and a cover letter detailing how your skills and experience align with the job requirements by 22nd October 2026.

When are the interviews?

Interviews will take place from 2nd to 6th November in person.

How to apply

Apply directly on Suzy Lamplugh Trust's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

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