IT Helpdesk and Support Intern

LocationLima, Peru

LevelEntry

Posted3w ago

Engineering & Technology

Quick answer

CIP - International Potato Center is hiring an IT Helpdesk and Support Intern in Lima, Peru, to assist with technical support and IT asset management. The role involves diagnosing and resolving incidents, maintaining inventory, and supporting information security protocols. The position is an internship and requires a service-oriented mindset and relevant academic background.

Role: IT Helpdesk and Support Intern
Organization: CIP - International Potato Center
Location: Lima, Peru
Level: Entry
Category: Engineering & Technology

The role

The International Potato Center (CIP) is seeking an IT Helpdesk and Support Intern to assist the Information Technology Department in Lima, Peru. The intern will be responsible for diagnosing and resolving technical incidents, maintaining IT asset inventory, and supporting information security protocols.

What you'll do

Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals
Information security support, including handling and escalating security events and incidents
Documentation of internal IT processes and procedures in accordance with the ITIL framework
Monitoring network services and communications infrastructure
Updating and maintaining the IT asset inventory
Support for end users on Office 365 applications, web conferencing tools, and business applications

What it takes

Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields
Ranked in the upper third of their faculty
Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.)
Basic knowledge of information security concepts (malware, phishing, antivirus, etc.)
Knowledge of data networking fundamentals
Ability to provide support to on-site and remote end users

What you'll bring

Knowledge of Windows operating systemMicrosoft Office 365 applicationsComputer configuration and troubleshootingTeleconferencing applications (TeamsZoometc.)

How we treat you

CIP is a global and reputable international organization that has a strong, state-of-the-art R&D background. CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world.

Frequently asked questions

Where is the job located?

The job is located in Lima, Peru.

What is the compensation?

Compensation is not specified.

What are the key qualifications required?

Key qualifications include being a student in their final semesters or recent graduate in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields, ranked in the upper third of their faculty, and having knowledge of Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications.

How do I apply?

To apply, visit the CIP - International Potato Center's job posting page and follow the instructions provided.

Is the job remote?

The job location is specified as both national and international, but the work schedule is not specified.

How to apply

Apply directly on CIP - International Potato Center's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on CIP - International Potato Center's official posting before applying.