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Individual Giving Officer

LocationKuala Lumpur, Malaysia

SetupOn-site

LevelMid

Posted1w ago

Communications & Marketing

Quick answer

UNHCR is hiring a mid-level Individual Giving Officer in Kuala Lumpur, Malaysia, to develop and execute strategies to cultivate and retain individual giving donors, focusing on donor loyalty and lifetime value.

Role: Individual Giving Officer
Organization: UNHCR
Location: Kuala Lumpur, Malaysia
Work setup: On-site
Level: Mid
Category: Communications & Marketing

The role

The role involves developing and executing strategies to cultivate and retain individual giving donors, focusing on increasing donor loyalty and lifetime value. Responsibilities include telemarketing, donor communication, and data analysis.

What you'll do

Develop and execute annual plans for the IG program to increase revenue and donor’s lifetime value
Identify and engage the IG segment, and plan their migration through a pipeline program
Cultivate the IG segment through personalized communications
Monitor and analyze IG giving trends, and provide regular reporting
Ensure accurate and timely recording of donor information in the database
Work closely with cross-functional teams to plan programs tailored to the IG segment

What it takes

Completion of secondary education, preferably with a bachelor’s degree in Marketing, Communications, Journalism, Social Science or related fields
Minimum 3 years working experience with high school diploma, or 2 years with a Bachelor’s degree, or Graduate/Master’s Degree as a marketing/customer/fundraising specialist
Proven experience in fundraising, customer development or telemarketing
Technical knowledge of private sector fundraising or business to consumer, donor/customer retention and development
Strong communication and interpersonal skills
Proficient in written and spoken English and Bahasa Malaysia, other additional languages will be an advantage

What you'll bring

Strong copywritingediting and copy evaluation skillsTechnical knowledge of private sector fundraisingStrong communication and interpersonal skillsAnalytical competenciesAttention to details

Frequently asked questions

Where is the job located?

The job is located in Kuala Lumpur, Malaysia.

What is the compensation?

Compensation is not specified in the job posting.

What are the key qualifications required?

Key qualifications include a bachelor’s degree, 3 years of professional experience in fundraising, and strong communication and interpersonal skills.

How do I apply?

Applications should be submitted by October 18, 2026, and can be sent to the UNHCR recruitment team.

How to apply

Apply directly on UNHCR's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

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