Help Hotline Operator
Quick answer
World Vision International is hiring a remote Help Hotline Operator in Herat, Afghanistan, to manage and process beneficiary feedback through a hotline system.
- Role
- Help Hotline Operator
- Organization
- World Vision International
- Location
- Herat, Afghanistan (Home-based)
- Work setup
- Remote
- Level
- Mid
- Category
- Programs & Operations
The role
The Help Hotline Operator role involves managing a hotline to receive, document, and process complaints and feedback from beneficiaries in Afghanistan. The position requires handling sensitive information with confidentiality while ensuring community members have access to reporting channels. It is a full-time, home-based role requiring proficiency in Dari and Pashto.
What you'll do
- Manage hotline channels professionally and respectfully
- Receive and document complaints, feedback, and inquiries from beneficiaries
- Track and resolve cases in the CRM/DAP system
- Prepare daily, weekly, and monthly reports on hotline activity
- Ensure compliance with safeguarding and data protection policies
- Support awareness-raising activities for accountability mechanisms
What it takes
- Bachelor's degree in Social Sciences or related field
- Minimum 2 years of experience in hotline management or community engagement
- Fluency in Dari and Pashto
- Basic English communication skills preferred
- Experience handling confidential information
- Ability to work under pressure and meet deadlines
What you'll bring
Frequently asked questions
Where is the job located?
The position is based in Herat, Afghanistan, but it is performed from home.
How to apply
Apply directly on World Vision International's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on World Vision International's official posting before applying.