Head of Programmatic Customer Success
Quick answer
Anthropic is hiring a senior Head of Programmatic Customer Success (San Francisco, CA | New York City, NY) with a compensation range of $365,000—$435,000 USD, to lead the design and operation of scalable digital journeys and AI-built engagement plays.
- Role
- Head of Programmatic Customer Success
- Organization
- Anthropic
- Location
- San Francisco, CA | New York City, NY
- Work setup
- Hybrid
- Level
- Senior
- Compensation
- $365,000—$435,000 USD
- Category
- Communications & Marketing
The role
Head of Programmatic Customer Success at Anthropic, leading the design and operation of scalable digital journeys and AI-built engagement plays to drive Claude adoption.
What you'll do
- Define the customer journey and moments that matter along the journey that lead to daily usage of Claude
- Define and own the programmatic CS strategy
- Design and ship digital success programs
- Build and run AI-powered engagement plays
- Set the quality bar and requirements for partner-led activation
- Establish the metrics framework for programmatic success
What it takes
- Proven experience leading and building programmatic, digital success, lifecycle, or PLG motions at significant scale
- Track record of building scalable systems and programs
- Strong cross-functional instincts
- Data-driven approach to decision-making
- Experience managing and developing teams
What you'll bring
How we treat you
Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Frequently asked questions
Where is the job located?
San Francisco, CA or New York City, NY
What is the compensation range?
$365,000—$435,000 USD
What are the key qualifications required?
Proven experience in programmatic, digital success, lifecycle, or PLG motions, track record of building scalable systems and programs, strong cross-functional instincts, data-driven approach to decision-making, experience managing and developing teams
How do I apply?
Apply now on Anthropic's careers page.
How to apply
Apply directly on Anthropic's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Anthropic's official posting before applying.
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