Head of Library User Experience and Quality
Quick answer
Queen Mary University of London is hiring a senior Head of Library User Experience and Quality (London-based) with a salary range of £64,331 to £71,834 to lead high-quality, user-focused library services.
- Role
- Head of Library User Experience and Quality
- Organization
- Queen Mary University of London - Student Experience Directorate
- Location
- London
- Level
- Senior
- Compensation
- £64,331 to £71,834 per annum
- Category
- Other
The role
Queen Mary University of London is seeking an outstanding and experienced leader to join Library Services as their new Head of Library User Experience and Quality. This role involves managing high-quality, user-focused library services and leading a large, multi-site operational team.
What you'll do
- Shape and lead the delivery of high-quality, user-focused library services
- Manage physical library and study environments, enquiry and support services, user experience and quality frameworks, health and safety, and the continuous improvement of frontline services
- Oversee a team of more than 30 staff delivering support across three libraries and multiple learning spaces
What it takes
- Experience of managing library enquiry services across multiple sites
- Experience of leading and developing high-performing teams
- Knowledge of user experience methodologies and quality assurance frameworks
- Excellent analytical and communication skills
What you'll bring
How we treat you
Competitive salaries, access to a generous pension scheme, 30 days’ leave per annum, a season ticket loan scheme, and access to a comprehensive range of personal and professional development opportunities.
Frequently asked questions
Where is the job located?
The job is located in London, UK.
What is the salary range?
The salary range is £64,331 to £71,834 per annum.
What are the key qualifications required?
Key qualifications include experience of managing library enquiry services, leading and developing high-performing teams, knowledge of user experience methodologies, and excellent analytical and communication skills.
How do I apply?
Applications should be submitted by 10/27/2026.
Is the job remote?
The job is based in London, UK, and is not remote.
How to apply
Apply directly on Queen Mary University of London - Student Experience Directorate's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Queen Mary University of London - Student Experience Directorate's official posting before applying.