Head of Global Shared Services
Quick answer
UNHCR is hiring a Head of Global Shared Services in Budapest, Hungary, to lead the operational delivery of shared services across HR, Payroll, Finance, Supply, IT, and global support services, with a focus on efficiency and client-oriented service delivery.
- Role
- Head of Global Shared Services
- Organization
- UNHCR
- Location
- Budapest, Hungary
- Work setup
- On-site
- Level
- Senior
- Category
- Other
The role
The Head of Global Shared Services is responsible for leading the operational delivery of shared services across HR, Payroll, Finance, Supply, IT, and global support services, ensuring high-quality, efficient, and client-oriented service delivery.
What you'll do
- Lead the operational delivery of global shared services
- Ensure processes are designed to drive efficiency and service quality
- Monitor key performance indicators and ensure high-quality, timely, and accurate transaction processing
- Manage the GSS budget and resources
- Lead the automation and digitalization agenda for transactional services
- Ensure business continuity and resilience across the GSS hubs
What it takes
- 17 years relevant experience with Undergraduate degree; or 16 years relevant experience with Graduate degree; or 15 years relevant experience with Doctorate degree
- Experience in shared services or centralized business-services delivery
- Experience in process re-engineering and business-process transformation
- Experience in managing and developing large teams
- Experience in effective change management
- Knowledge of UNHCR's mandate and operational model
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Budapest, Hungary.
What is the compensation?
The compensation is not specified.
What are the key qualifications required?
Key qualifications include 17 years of relevant experience, experience in shared services, process re-engineering, managing large teams, and change management.
How do I apply?
Applications must be submitted by November 5, 2026.
Is the job remote?
The job is in-office.
How to apply
Apply directly on UNHCR's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on UNHCR's official posting before applying.