Guest Services Representative
Quick answer
Middlebury College is hiring a Guest Services Representative for the Middlebury Snowbowl, with a hybrid work schedule and benefits including season passes and discounts.
- Role
- Guest Services Representative
- Organization
- Middlebury College
- Location
- Middlebury, VT
- Work setup
- Hybrid
- Level
- Entry
- Category
- Other
- Apply by
- 2026-12-31
The role
The Guest Services team provides welcoming, knowledgeable, and professional service to guests of the Middlebury Snowbowl. This position serves as a primary point of contact for guests and supports daily operations through lift ticket and season pass sales, retail and rental checkout, webstore assistance, and general guest support.
What you'll do
- Provide friendly, professional, and efficient customer service to all Snowbowl guests
- Sell and process daily lift tickets, season passes, programs, rentals, retail merchandise, and other Ski Area products
- Develop a thorough understanding of the Ski Area webstore, including the online purchasing process, available products, account setup, waivers, and fulfillment
- Assist guests with season pass purchases, pass pickup, account questions, and other pass-related needs
- Process retail and rental transactions accurately
- Maintain a working knowledge of Snowbowl products, pricing, promotions, programs, operating hours, mountain conditions, and policies
What it takes
- High school diploma or equivalent preferred
- Ski area knowledge, customer service, retail, hospitality, recreation, or ski industry experience preferred
- Comfortable working with computers, point-of-sale systems, web-based applications, and online purchasing platforms
- Strong interpersonal and communication skills
- Positive attitude with ability to remain friendly, patient, and professional in a busy customer-service environment
- Dependable and willing to work weekends, holidays, and evenings during the ski season
What you'll bring
How we treat you
Employee complimentary season pass to Snowbowl & Rikert, Employee dependent season passes to Snowbowl & Rikert, Employee Buddy Tickets to Snowbowl or Rikert, 5 daily tickets (punch pass), 30% off in the Retail Store, Food & Beverage benefit TBD, 50% off Adult & Kid Weekly Programs, MiddCard Perks
Frequently asked questions
Where is the job located?
The job is located in Middlebury, VT.
What is the compensation?
The compensation is not specified.
What are the key qualifications required?
Key qualifications include a high school diploma or equivalent, ski area knowledge, customer service experience, and strong communication skills.
How do I apply?
Applications are due by 12/31 and can be submitted to the Middlebury College Human Resources department.
How to apply
Apply directly on Middlebury College's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Middlebury College's official posting before applying.