Customer Success Manager
Quick answer
Pathways is hiring an in-office Customer Success Manager in NYC paying $100,000–$120,000 to manage post-sale success and project delivery for Ready Mix Concrete clients.
- Role
- Customer Success Manager
- Organization
- Pathways
- Location
- New York City, NY
- Work setup
- On-site
- Level
- Mid
- Compensation
- $100,000 – $120,000
- Category
- Programs & Operations
The role
Pathways is a rapidly growing climate tech startup focused on helping construction material manufacturers decarbonize the built environment. As a Customer Success Manager, you will lead post-sale success and project management for the Ready Mix Concrete customer segment. The role involves managing customer onboarding, adoption, and renewals while collaborating closely with the internal Product and Engineering teams. You will act as a key advocate for customer needs to help shape the company's product roadmap.
What you'll do
- Own post-sale success and project management for Ready Mix Concrete clients.
- Manage multiple concurrent projects, tracking milestones and delivery timelines.
- Build and execute customer success plans aligned with business goals.
- Partner with Product and Engineering teams to influence roadmap priorities.
- Monitor customer health, usage, and adoption metrics.
What it takes
- Deep knowledge of the concrete industry and its dynamics.
- 3–5 years of experience in Customer Success or Project Management.
- Strong project management skills with the ability to handle complex workflows.
- Technically adept with the ability to communicate complex concepts.
- Proficiency in utilizing AI tools for daily organizational efficiency.
- Must be fully authorized to work in the United States.
What you'll bring
How we treat you
Health Insurance, 401k
Frequently asked questions
Where is this job located?
This role is based in New York City and requires the candidate to work in-person.
What is the compensation for this role?
The salary range for this position is $100,000 to $120,000 per year, supplemented by health insurance and a 401k plan.
What level of industry experience is required?
Candidates must have 3–5 years of experience in Customer Success or Project Management, specifically with deep knowledge of the concrete industry.
How do I apply for this position?
The job description does not provide a specific deadline or external link, but interested candidates should apply through the Green Jobs Board platform.
How to apply
Apply directly on Pathways's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Pathways's official posting before applying.