CFM (Community Feedback Mechanism) Officer
Quick answer
The Norwegian Refugee Council (NRC) is hiring a CFM Officer to manage community feedback and reporting within their humanitarian operations.
- Role
- CFM (Community Feedback Mechanism) Officer
- Organization
- Norwegian Refugee Council (NRC)
- Level
- Mid
- Category
- Communications & Marketing
The role
The Norwegian Refugee Council (NRC) is seeking a dedicated professional to manage community feedback through a hotline. The role involves receiving, recording, and processing feedback while ensuring ethical handling of sensitive information. The successful candidate will support the CFM Coordinator by preparing activity reports and facilitating awareness sessions regarding NRC's feedback mechanisms. This position requires a strong commitment to maintaining confidentiality and accuracy in line with organizational policies.
What you'll do
- Receive, record, and process community feedback via the hotline.
- Prepare activity reports as requested by the CFM Coordinator.
- Ensure ethical and confidential handling of sensitive community feedback.
- Provide accurate information to project participants regarding NRC services.
- Facilitate awareness sessions for staff on NRC's CFM approach.
What it takes
- Commitment to NRC policies, guidelines, and manuals.
- Ability to manage sensitive information with strict confidentiality.
- Strong organizational skills and initiative in problem-solving.
- Knowledge of CEA (Community Engagement and Accountability) and Safeguarding principles.
What you'll bring
Frequently asked questions
What is the primary focus of this role?
The CFM Officer is primarily responsible for managing the community feedback mechanism, including receiving and processing community inputs via the hotline.
What level of confidentiality is required for this position?
The role requires strict adherence to ethical standards and confidentiality, especially when handling sensitive feedback in accordance with the NRC CFM Manual.
Does this role involve interacting with NRC staff?
Yes, the CFM Officer is expected to support awareness sessions with staff regarding the NRC's CFM approach and policies.
Is the compensation for this position disclosed?
No, the compensation for this position is not specified in the job description.
How to apply
Apply directly on Norwegian Refugee Council (NRC)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Norwegian Refugee Council (NRC)'s official posting before applying.