Casework Administrator
Quick answer
The Ombudsman Service is hiring a Casework Administrator in Reading, Berkshire (Hybrid) with a starting salary of £30,283, offering excellent customer service and administrative support.
- Role
- Casework Administrator
- Organization
- The Ombudsman Service
- Location
- Reading, Berkshire (Hybrid)
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- Starting salary £30,283
- Category
- Other
The role
Casework Administrator position in a not-for-profit organization dealing with complaints from higher education service users, offering excellent customer service and administrative support.
What you'll do
- Provide excellent customer service to internal colleagues and external stakeholders
- Handle daily shift on the phone line
- Complete various administrative tasks to ensure smooth case reviews
What it takes
- Good analytical and administrative skills
- Excellent oral and written communication skills
- Experience of dealing with customer service and/or members of the public
What you'll bring
How we treat you
Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays, contribution to Gym membership (on completion of probation), attractive defined benefit pension scheme, enhanced maternity and paternity pay
Frequently asked questions
Where is the job located?
The job is located in Reading, Berkshire, with a hybrid work schedule, requiring one day a week in the office.
What is the compensation?
The starting salary is £30,283.
What are the key qualifications required?
Good analytical and administrative skills, excellent oral and written communication skills, and experience of dealing with customer service and/or members of the public.
How do I apply?
Applications can be submitted through the provided link.
How to apply
Apply directly on The Ombudsman Service's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on The Ombudsman Service's official posting before applying.