Auxiliar de Salud Mental y Apoyo Psicosocial (SMAPS)

The role

The position involves providing psychological first aid and emotional support to people in movement at the La Bandera Terminal PAM, under OIM and CRV technical and operational standards.

What you'll do

• Provide brief, humanitarian and non-intrusive psychological first aid (PAP) to people experiencing acute emotional distress, crisis anxiety, crying, trembling or emotional deregulation associated with mobility, respecting the principle of no harm and without forcing the recounting of traumatic experiences.
• Primary risk detection during psychological support, identifying indicators of: Gender-based violence (GBV), human trafficking or exploitation, unaccompanied or separated children, persons with disabilities in a risky situation, elderly people alone or caring for unaccompanied or separated children, situations of coercion and document control by third parties.
• Once a risk signal is identified, immediately and confidentially activate the case management route to the Protection Case Manager at the PAM, without attempting to manage the case autonomously.
• Register all SMAPS consultations in the KOBO Mobility platform established by IOM, according to the project guidelines.
• Facilitate brief group psychological support sessions when operational conditions of the PAM allow and under the supervision of the General Monitor, prioritizing emotional support, stress management and strengthening of support networks in the context of mobility.
• Contribute to case management by providing psychosocial inputs (emotional state evaluation, coping capacity, support network) for the determination of risk level and decisions on referral or assistance.

What it takes

• Psychology degree
• 2+ years of experience in psychological first aid, psychological first aid or mental health in humanitarian crisis, mobility, violence or emergencies
• Basic training or experience in psychological first aid (PAP), crisis management and emotional support in acute stress situations
• Basic knowledge of activity tracking, information collection and report writing
• Organizational skills, attention to detail and ability to handle multiple operational tasks
• Good oral and written communication skills
• Teamwork and ability to follow technical and administrative guidelines
• Experience with the Red Cross, Red Crescent or other humanitarian organizations is desirable
• Commitment to the Fundamental Principles of the Red Cross and Red Crescent Movement
• Ability to handle confidential information
• Basic knowledge of English is desirable

What you'll bring

How to apply

Apply directly on Cruz Roja Venezolana's site. We link straight through — no resume parsing, no profile to fill out.

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