Visitor Operations & Experience Manager
Quick answer
National Trust is hiring a Chippenham-based Visitor Operations & Experience Manager paying £36,621 per annum to lead frontline operational excellence across several historic sites.
- Role
- Visitor Operations & Experience Manager
- Organization
- NATIONAL TRUST
- Location
- Chippenham (SN14 8ER)
- Work setup
- On-site
- Level
- Mid
- Compensation
- £36,621 per annum
- Category
- Programs & Operations
- Apply by
- 2026-06-28
The role
The Visitor Operations & Experience Manager will lead operational excellence and inclusion efforts for the National Trust across Dyrham Park, Prior Park, Bath Skyline, and Bathampton Meadows. This frontline management role requires a significant on-site presence, focusing on overseeing visitor experiences and day-to-day operations. The successful candidate will work closely with the Property Leadership Team to ensure high standards of service and operational efficiency. The position requires a flexible schedule, including regular weekend rotations.
What you'll do
- Manage daily visitor operations at Dyrham Park and associated properties.
- Champion inclusion and operational excellence within the Property Leadership Team.
- Participate in a weekend working rota (1 in 3 weekends).
- Collaborate across multiple sites including Prior Park and Bath Skyline.
- Ensure high standards of service delivery during frontline operations.
What it takes
- Proven experience in operational management.
- Ability to work on-site at least 80% of the time.
- Willingness to work flexible hours including occasional early, late, and weekend shifts.
- Strong leadership capabilities in a visitor-facing environment.
- Commitment to promoting diversity and inclusion.
What you'll bring
Frequently asked questions
Where is this job located and what is the work setup?
This role is based at Dyrham Park (SN14 8ER, Chippenham) with responsibilities extending to Prior Park, Bath Skyline, and Bathampton Meadows, and it is an in-office/on-site position.
What is the compensation for this role?
The position offers a salary of £36,621 per annum.
What is the application deadline?
The closing date for applications is June 28, 2026.
What is the expected work schedule?
The role typically follows a 9am–5pm schedule, but requires flexibility for early or late shifts and a regular weekend commitment of 1 in 3 weekends.
How to apply
Apply directly on NATIONAL TRUST's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on NATIONAL TRUST's official posting before applying.