Technical Support Specialist
Quick answer
The American Hospital Association (AHA) is hiring a Technical Support Specialist for a hybrid position in Washington, D.C. or Chicago, with a flexible schedule, to provide technical support and ensure smooth IT infrastructure operation.
- Role
- Technical Support Specialist
- Organization
- American Hospital Association (AHA)
- Location
- Hybrid (Washington, D.C. or Chicago)
- Work setup
- Remote
- Level
- Entry
- Compensation
- Commensurate with related experience. The AHA is committed to fair and equitable compensation practices. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location.
- Category
- Engineering & Technology
- Apply by
- 2026-12-31
The role
The American Hospital Association (AHA) is seeking a Technical Support Specialist to ensure the smooth operation of the association's IT infrastructure, providing technical support to users across various departments.
What you'll do
- Diagnose and resolve hardware, software, and network issues
- Assist in the setup, configuration, and deployment of new computers and software
- Maintain and update technical documentation and user guides
- Provide customer service and technical support
- Use remote support tools to assist users
- Troubleshoot basic connectivity issues and guide users through troubleshooting steps
What it takes
- Some college education in Information Systems, Computer Science, Computer Systems, or Networking
- 1-3 years of experience in customer service roles that involve troubleshooting technical issues
- Understanding of effective communication techniques and customer service best practices
- Proficiency in Windows operating systems and Microsoft Office Suite
- Basic knowledge of macOS and remote desktop software
- Basic understanding of network fundamentals and mobile devices
What you'll bring
How we treat you
Medical/dental coverage (PPO/HMO), vision care, life insurance, short- and long-term disability plans, 401(k), tuition reimbursement, PTO/holidays/health days, wellness programs, and more!
Frequently asked questions
Where is the job located?
Hybrid (Washington, D.C. or Chicago)
What is the compensation range?
Commensurate with related experience, ranging from $54,000 to $80,000.
What are the key qualifications required?
Some college education, 1-3 years of customer service experience, and proficiency in Windows and Microsoft Office Suite.
How do I apply?
Please apply by submitting your resume and cover letter to the AHA's HR department.
How to apply
Apply directly on American Hospital Association (AHA)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Hospital Association (AHA)'s official posting before applying.