Technical Support Analyst
Quick answer
College Track is hiring a mid-level Technical Support Analyst for a full-time position with a compensation range of $78,000–$95,000 to support IT strategy and function through world-class support and innovative technical solutions in Oakland, CA (hybrid work).
- Role
- Technical Support Analyst
- Organization
- College Track
- Location
- Hybrid — Oakland, CA
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- $78,000–$95,000
- Category
- Engineering & Technology
The role
The Technical Support Analyst supports College Track's IT strategy and function by providing world-class support to staff, assisting in the design, configuration, and maintenance of technical systems, and advancing the organization’s mission through innovative technical solutions.
What you'll do
- Provide high-quality, reliable, and timely support to users across the organization.
- Participate in training staff during onboarding and whenever changes in tools or roles require additional guidance.
- Administer systems managed by the technology team (e.g., Okta, Google Workspace, Slack, Zendesk, Zoom)
- Carefully evaluate, test, and deploy changes to software, processes, and hardware.
- Analyze logs and alerts to proactively identify potential issues.
What it takes
- 2–4 years of relevant experience
- Experience across a broad range of technology areas, with the ability to learn new systems quickly
- Exemplary communication skills
- Ability to prioritize and manage several milestones and projects efficiently
- A high degree of flexibility and adaptability
What you'll bring
How we treat you
Extensive benefits centered on three core areas of wellness — health care, work-life balance, and financial security, including up to 23 discretionary time-off days (sick and vacation) plus 23 paid office closures and holidays in your first year.
Frequently asked questions
Where is the job located?
The role is based out of Oakland, CA with a hybrid work schedule.
What is the compensation range?
The compensation range for this position is $78,000–$95,000.
What are the key qualifications required?
Key qualifications include 2-4 years of relevant experience and strong communication skills.
How do I apply for this position?
Please review the job posting on College Track's website or through their application portal to apply.
How to apply
Apply directly on College Track's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on College Track's official posting before applying.