SVP of Success
Quick answer
Web Summit is hiring a senior leader to unite and scale global success functions, ensuring high-quality service for various stakeholders at their events in Lisbon, Portugal, with a focus on strategic leadership and service model optimization.
- Role
- SVP of Success
- Organization
- Web Summit
- Location
- Lisbon, Portugal
- Work setup
- On-site
- Level
- Senior
- Category
- Programs & Operations
The role
Lead and scale global success functions, unite Partner Success, Key Attendee Success, and Startup Success teams, and ensure high-quality service for various stakeholders at Web Summit events.
What you'll do
- Provide strategic leadership to Partner Success, Key Attendee Success, and Startup Success teams
- Be the voice of the customer and challenge senior leaders
- Design and optimize the service model
- Standardize and optimize guardrails
- Act as the critical link between Success teams and internal Production, Sales, Marketing, and Engineering teams
- Analyze feedback and iterate on the service model
What it takes
- 7+ years of experience managing large success, account management, or fulfillment operations teams
- Deeply empathetic but highly analytical
- Proven track record of designing service tiers or operating models
- Exceptional communicator
- Tech-literate, comfortable working alongside engineers
- Thrives in ambiguity and fast-paced environments
What you'll bring
How we treat you
Subsidized healthcare, dental, EAP, employer pension contribution, in-house L&D, company MacBook, annual leave, flexible working arrangements, Tramway Team, company get-togethers, charity days, monthly wellbeing talks, wellness subsidy
Frequently asked questions
Where is the job located?
The job is located in Lisbon, Portugal.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include 7+ years of experience, being deeply empathetic and highly analytical, and having a proven track record of designing service tiers or operating models.
How do I apply?
You can apply now through the job posting on PCDN.Global.
How to apply
Apply directly on Web Summit's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Web Summit's official posting before applying.