Supporter Services Officer
Quick answer
Action for Children is hiring a permanent Supporter Services Officer in Watford, Hertfordshire, paying £24,600 per annum to manage stakeholder enquiries and support customer engagement initiatives.
- Role
- Supporter Services Officer
- Organization
- Action for Children
- Location
- Watford, Hertfordshire
- Work setup
- On-site
- Level
- Mid
- Compensation
- £24,600 per annum
- Category
- Programs & Operations
- Apply by
- 2026-07-13
The role
The Supporter Services Officer will provide exceptional customer experiences by managing internal and external enquiries effectively. Working within a collaborative team, the role involves proactive engagement through outbound calling, email, and postal communications to meet performance targets. The successful candidate will also contribute to ad-hoc projects aimed at supporting the organization's mission to improve the lives of vulnerable children.
What you'll do
- Deliver exceptional customer experiences to engage enquirers.
- Take ownership of enquiries to provide satisfactory resolutions.
- Conduct outbound calling, email, and postal communications to meet KPIs.
- Identify and cultivate positive relationships through effective stewardship.
What it takes
- Proven experience in customer relationship management.
- Demonstrable administrative skills and Microsoft Office proficiency.
- Proven experience of delivering against set targets.
- Understanding of diversity and its relevance to the role.
What you'll bring
How we treat you
29 days annual leave plus bank holidays, pension with up to 7% employer contribution, life assurance, flexible family leave packages, and various staff discounts including Blue Light Card eligibility.
Frequently asked questions
Is this job remote or in-office?
This position is based in Watford, Hertfordshire, and is an in-office role.
What is the compensation for the Supporter Services Officer role?
The role offers a salary of £24,600 per annum.
What are the key qualifications required?
Required qualifications include proven customer relationship experience, administrative proficiency with Microsoft Office, and a track record of meeting performance targets.
When is the deadline to apply for this position?
The closing date for applications is July 13th, 2026.
How to apply
Apply directly on Action for Children's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Action for Children's official posting before applying.