Supporter Experience Design Manager
Quick answer
Mind [National Association for Mental Health] is hiring a Senior Supporter Experience Design Manager for a full-time, permanent position in London (Hybrid) with a salary of £54,033 per year.
- Role
- Supporter Experience Design Manager
- Organization
- Mind [National Association for Mental Health]
- Location
- London (Hybrid) - Cardiff, Cardiff
- Work setup
- Hybrid
- Level
- Senior
- Compensation
- £54,033 per year
- Category
- Communications & Marketing
The role
The role involves ensuring the quality and availability of Mind's data, which is critical for fundraising performance. The job holder will develop and implement strategies for data management, quality, and use, and will work closely with teams to ensure accurate and timely data for supporter journeys.
What you'll do
- Ensure data ingested into CRM is designed and mapped
- Develop structured processes for collecting, organising, and storing data
- Monitor and evaluate the quality of data within CRM
- Identify and resolve issues; root cause analysis to improve data quality
- Collaborate with teams to ensure data availability, accuracy, and timeliness
- Implement strategies and initiatives for data quality and minimisation
What it takes
- Thorough understanding of CRM and data principles
- Experience of working with stakeholders to design data structures, definitions, and workflows
- Substantial experience in designing, implementing, testing, and troubleshooting data and income processes
- Technical knowledge of implementing systems for data quality and minimisation
- Proactive and innovative mindset
- Experience in data-driven engagement trends
What you'll bring
Frequently asked questions
Where is the job located?
The job is based in either London or Cardiff, with a hybrid working arrangement.
What is the compensation?
The compensation is £54,033 per year.
What are the key qualifications required?
Key qualifications include a thorough understanding of CRM and data principles, experience in stakeholder engagement, and substantial experience in data processes.
How do I apply?
Applications should be submitted by 10 November 2026 at 00:00.
Is the job remote?
The job is not fully remote; it is based in either London or Cardiff with a hybrid working arrangement.
How to apply
Apply directly on Mind [National Association for Mental Health]'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Mind [National Association for Mental Health]'s official posting before applying.
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