Supporter Care Manager
Quick answer
GUY'S & ST THOMAS FOUNDATION is hiring a mid-level Supporter Care Manager in Southwark, London with a salary range of £43,000 - £46,000 for managing and leading the Supporter Services function.
- Role
- Supporter Care Manager
- Organization
- GUY'S & ST THOMAS FOUNDATION
- Location
- Southwark, London (Greater)
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- £43,000 - £46,000
- Category
- Communications & Marketing
The role
The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through their whole supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling.
What you'll do
- Work with the Head of Individual and Legacy Giving to develop and implement an ambitious legacy giving strategy.
- Increase responses to campaigns and produce detailed reports for all campaigns, including results, testing analysis and recommendations.
- Explore and manage implementation and review of new methods of recruiting and retaining or developing donors.
What it takes
- Experience of working in legacy fundraising.
- Experience of managing and delivering a broad variety of marketing and retention activities from conception to completion.
- Experience of building strong working relationships with stakeholders, demonstrating exceptional interpersonal skills and the ability to interact with individuals at all levels.
What you'll bring
How we treat you
Contributory Pension, Annual personal development budget, Annual health and wellbeing personal allowance, Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements, Health and wellbeing programme that offers optional free yearly health check-ups, Support for healthy eating via fruit bowls and onsite lunch facilities, Agile working, flexible hours, and supportive IT kit, Shower facilities and bike lock area, Generous annual leave (27 days + bank holidays), Subsidies for glasses, Employee Assistance Programme
Frequently asked questions
Where is the job located?
The job is located in Southwark, London (Greater).
What is the compensation range?
The compensation range is £43,000 - £46,000.
What are the key qualifications required?
Key qualifications include experience in legacy fundraising and managing marketing and retention activities from conception to completion.
How to apply
Apply directly on GUY'S & ST THOMAS FOUNDATION's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GUY'S & ST THOMAS FOUNDATION's official posting before applying.