Supervisory Call Center Manager
Quick answer
The American Red Cross is hiring a mid-level Supervisory Call Center Manager with a bachelor's degree and 3 years of related experience to supervise call center staff, grow the donor base, and drive achievement of collection goals.
- Role
- Supervisory Call Center Manager
- Organization
- American Red Cross
- Level
- Mid
- Compensation
- $53,000 - $77,000
- Category
- Communications & Marketing
The role
Supervise call center staff, evaluate calls, and grow the donor base to improve team performance and drive achievement of collection goals. Implement recruitment strategies and assist in analysis of operational data. Provide support, development, and leadership guidance to all volunteers.
What you'll do
- Supervise call center staff
- Evaluate calls
- Grow the donor base
- Implement recruitment strategies
- Assist in analysis of operational data
- Provide support, development, and leadership guidance to volunteers
What it takes
- Bachelor's degree
- Minimum 3 years of related experience
- 1 year of lead or supervisory experience
- Ability to work on a team
- Knowledge of group dynamics, direct sales, customer maintenance techniques, negotiation skills
- Excellent organizational skills and ability to handle multiple priorities
What you'll bring
How we treat you
Competitive compensation and benefits
Frequently asked questions
Where is the job located?
Location is not specified in the job description.
What is the compensation range?
The salary range for this position is $53,000 - $77,000.
What are the minimum qualifications?
Minimum qualifications include a bachelor's degree, 3 years of related experience, 1 year of lead or supervisory experience, and specific skills in team dynamics, sales, and organizational management.
How do I apply?
Apply by July 24, 2026, through the American Red Cross application process.
Is the job remote?
Work schedule is not specified in the job description, so it is unclear whether the job is remote, hybrid, or in-office.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.