Staff Service Designer
Quick answer
Code for America is hiring a remote Staff Service Designer (US-based) paying $128,945-$157,850 to lead human-centered design efforts for complex government programs.
- Role
- Staff Service Designer
- Organization
- Code for America
- Location
- Remote (US-based)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $128,945 - $157,850 annually
- Category
- Design & Creative
The role
Code for America is seeking a Staff Service Designer to lead the transformation of complex public services through human-centered design. This role involves collaborating with cross-functional teams, including engineers and policy experts, to create end-to-end solutions that improve government program outcomes. You will also mentor junior staff, shape design strategy, and champion service design best practices across the organization. This position requires experience in public sector or civic tech environments and a commitment to making government services more accessible.
What you'll do
- Lead service design execution across large and complex government projects.
- Map current and future service states using journey maps and service blueprints.
- Facilitate workshops with internal and external stakeholders to drive strategic alignment.
- Mentor junior design staff and champion human-centered design best practices.
- Collaborate with engineering, research, and policy experts to create practical solutions.
What it takes
- 6+ years of service design or design strategy experience, with 2+ years at a senior/staff level.
- Direct experience working in government services, public policy, or civic tech.
- Portfolio demonstrating design process, deliverables, and systemic impact.
- Ability to work in a fast-paced, agile software development environment.
- Strong communication skills with the ability to advocate for design decisions.
What you'll bring
How we treat you
Includes health insurance with no-cost employee-only options, 401k with employer matching, 17 weeks paid parental/family leave, professional development stipends, remote work setup payments, and open personal time off.
Frequently asked questions
Is this position remote?
Yes, this is a fully remote position for candidates who reside full-time within the United States.
What is the compensation for this role?
The annual salary range for this position is $128,945 to $157,850.
What kind of experience is required?
Candidates need at least 6 years of experience in service design or strategy, including at least 2 years at a senior or staff level, with a background in civic tech or public sector design.
How can I apply for this job?
The job description does not provide a specific deadline, but interested candidates can view the application process and details on the Code for America careers page.
How to apply
Apply directly on Code for America's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Code for America's official posting before applying.