Staff Service Designer
Quick answer
Code for America is hiring a remote Staff Service Designer to lead human-centered design efforts for government programs with an annual salary range of $128,945 to $157,850.
- Role
- Staff Service Designer
- Organization
- Code for America
- Location
- Remote (US-based)
- Work setup
- Remote
- Level
- Senior
- Compensation
- $128,945 to $157,850 annually
- Category
- Design & Creative
The role
Code for America is seeking a Staff Service Designer to lead the transformation of complex public services through human-centered design. This individual will work within cross-functional teams to map end-to-end user experiences, develop service blueprints, and advocate for elegant, practical solutions within policy and technical constraints. The role involves mentoring junior staff, driving systemic change in government systems, and collaborating with diverse stakeholders to improve outcomes for millions. As a senior-level contributor, you will champion service design best practices while balancing both digital and non-digital touchpoints.
What you'll do
- Lead service design execution across multiple large and complex projects as an individual contributor.
- Develop artifacts such as journey maps, service blueprints, and system diagrams to document service interventions.
- Facilitate collaborative workshops with internal and external stakeholders to drive alignment on strategic directions.
- Mentor junior design staff and provide constructive feedback to raise the quality of team outputs.
- Partner with cross-functional teams to integrate design solutions within policy and technical constraints.
What it takes
- 6+ years of service design or design strategy experience, including 2 years at a senior/staff level.
- Direct experience working in government, civic tech, or public sector social impact design.
- Demonstrated ability to design and measure complex, multi-channel user experiences.
- Proven track record of managing high-priority initiatives and complex workstreams.
- Strong communication skills with the ability to articulate design value to non-design stakeholders.
What you'll bring
How we treat you
Includes comprehensive medical insurance (with no-cost employee-only option), 401k with employer match, 17 weeks paid parental/family leave, open PTO, annual professional development stipend, and a remote work setup stipend.
Frequently asked questions
Is this position remote?
Yes, this is a remote position for candidates residing full-time within the United States.
What is the salary range for this role?
The annual offer targets for this Staff Service Designer position range from $128,945 to $157,850.
What level of experience is required?
Candidates must have at least 6 years of service design or strategy experience, with a minimum of 2 years at a senior or staff level.
Does this role require travel?
Yes, the role requires occasional travel for research and partner collaboration, expected to be no more than 10% of the time.
How to apply
Apply directly on Code for America's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Code for America's official posting before applying.