SSA Case Assistance Navigator - Call Center
Quick answer
The North Texas Food Bank is hiring an in-office SSA Case Assistance Navigator in Dallas, TX, to assist low-income clients with SNAP and Medicaid applications.
- Role
- SSA Case Assistance Navigator - Call Center
- Organization
- North Texas Food Bank
- Location
- Dallas, TX
- Work setup
- On-site
- Level
- Mid
- Category
- Programs & Operations
The role
The SSA Case Assistance Navigator provides critical support to low-income individuals by guiding them through the application process for state benefits like SNAP and Medicaid. Working within a call center environment, this role requires managing multiple digital systems while maintaining high-quality client communication and ensuring data accuracy. The position involves troubleshooting application issues, documenting interactions, and collaborating with community partners to meet specific enrollment goals. Navigators must be adaptable, empathetic, and capable of working in both office and outreach settings.
What you'll do
- Provide phone-based assistance for state benefit applications.
- Guide clients through eligibility requirements and documentation.
- Document client interactions and monitor application status in CRM systems.
- Troubleshoot technical issues with online benefits portals.
- Meet monthly enrollment and performance targets.
- Maintain HIPAA compliance regarding sensitive client data.
What it takes
- Two years of experience in a customer service or social services call center.
- Associate’s degree or equivalent combination of experience.
- Minimum 60+ WPM typing speed.
- Ability to work a flexible schedule including nights and weekends.
- Valid driver’s license and reliable transportation for travel within 12-county area.
What you'll bring
Frequently asked questions
Is this position remote or in-office?
This position is based in Dallas, TX, and is conducted in an in-office environment, though it also requires travel within a 12-county service area.
What is the compensation for this role?
The compensation for this position is not specified in the job posting.
What are the key qualifications required for this role?
Candidates need at least two years of experience in a customer service or social services call center, a typing speed of 60+ WPM, and proficiency with MS Office and CRM software.
How do I apply for this position?
You can apply through the North Texas Food Bank careers page by clicking the 'Apply' button provided in the job listing.
How to apply
Apply directly on North Texas Food Bank's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on North Texas Food Bank's official posting before applying.