Sr. Call Center Specialist
Quick answer
Planned Parenthood Los Angeles is hiring a senior Call Center Specialist in Los Angeles, CA, with a pay range of $26.62 - $31.94 per hour to manage patient calls, schedule appointments, and lead team members.
- Role
- Sr. Call Center Specialist
- Organization
- Planned Parenthood Los Angeles
- Location
- Los Angeles, CA
- Work setup
- On-site
- Level
- Senior
- Compensation
- $26.62 - $31.94 per hour
- Category
- Programs & Operations
The role
A summary of the role (3-5 sentences).
What you'll do
- Answer and route incoming calls from patients and clients professionally.
- Schedule patient appointments and process online requests.
- Verify insurance benefits (Medi-Cal, private insurance) for accurate billing.
- Provide guidance to team members and mentor new staff.
- Monitor call center performance metrics and attendance.
- Coordinate with medical directors and other departments to ensure proper care.
What it takes
- High school diploma or equivalent.
- Minimum of 2 years experience in customer service or healthcare.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Bilingual skills preferred.
- Ability to work independently and as a team member.
- Valid CA driver license and insurance for travel within Los Angeles County.
What you'll bring
How we treat you
Medical, dental, and vision coverage; Life/AD&D policy; Short Term Disability, Critical Illness and Accident policies; 403(b) Retirement plan with up to 3% employer match; Flexible Spending Account plans; Public Transportation and Commuter Pre-Tax Reimbursements; vacation, sick, and holiday benefits.
Frequently asked questions
Where is the job located?
The position is based at Planned Parenthood Los Angeles' downtown headquarters in Los Angeles, CA.
What is the compensation for this role?
The pay range is $26.62 to $31.94 per hour.
What are the key qualifications required?
Candidates should have a high school diploma, at least 2 years of customer service experience, and proficiency in Microsoft Office tools.
When is the application deadline?
The job description does not specify an application deadline.
How to apply
Apply directly on Planned Parenthood Los Angeles's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood Los Angeles's official posting before applying.