Service Resolution Manager
Quick answer
Newlon Housing Trust is hiring an in-office Service Resolution Manager in Hale Village, London, paying £40,757 plus a 5% performance bonus to manage resident complaints and ensure high-quality service delivery.
- Role
- Service Resolution Manager
- Organization
- Newlon Housing Trust
- Location
- Hale Village, London, N17
- Work setup
- On-site
- Level
- Mid
- Compensation
- IJ40,757 per annum plus opportunity to earn up to 5% performance related bonus
- Category
- Programs & Operations
- Apply by
- 2026-07-19
The role
Newlon Housing Trust is seeking an experienced Service Resolution Manager to manage complaints and provide high-quality customer service in Hale Village, London. The role involves resolving issues for residents, working with IT systems, and ensuring budget compliance. It offers a competitive salary and comprehensive benefits package.
What you'll do
- Manage complaint resolution services for residents
- Collaborate with various teams to provide supportive and empathic service
- Interpret statistical information to maintain budgets
- Ensure deadlines are met while maintaining high standards of customer satisfaction
What it takes
- Experience in service delivery
- Proven success in problem solving
- Confidence working with IT systems and specialist packages
- Strong communication skills
- Ability to interpret statistics for budget management
What you'll bring
How we treat you
27 days holiday (prorated), a non-tributory pension, excellent benefits, and a flexi scheme.
Frequently asked questions
Where is the job located?
The role is based in Hale Village, London (N17), which is conveniently located near a major transport interchange.
How to apply
Apply directly on Newlon Housing Trust's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Newlon Housing Trust's official posting before applying.