Service Desk Analyst
Quick answer
Action for Children is hiring a hybrid Service Desk Analyst in Watford paying £30,000 per annum to provide technical support and manage IT infrastructure.
- Role
- Service Desk Analyst
- Organization
- Action for Children
- Location
- Watford (Hybrid)
- Work setup
- Hybrid
- Level
- Mid
- Compensation
- £30,000 per annum
- Category
- Engineering & Technology
- Apply by
- 2026-07-01
The role
The Service Desk Analyst role at Action for Children involves providing technical support to staff and partner organizations through various communication channels. The candidate will manage incidents, maintain configuration databases, and handle user account administration. This position offers a hybrid working model in Watford with professional development opportunities.
What you'll do
- Provide professional technical service via face-to-face, telephone, ticket-based, and email communication.
- Conduct fulfillment of service requests adhering to Technology policies.
- Take responsibility for incident management to resolve complex technical incidents.
- Maintain the Technology configuration management database.
- Investigate and identify trends to support further investigation by other teams.
- Process orders efficiently and manage user account administration tasks.
What it takes
- IS support qualification (MCP or A+), HND or equivalent
- Advanced support qualification such as MCSE
- ITIL Foundation qualification
- Experience in a service support environment
- Experience supporting Microsoft environments
- Experience using Service Desk systems
What you'll bring
How we treat you
29 days annual leave plus bank holidays, professional development opportunities, flexible maternity/adoption/paternity packages, pension with 7% employer contribution, staff discounts and Blue Light Card eligibility.
Frequently asked questions
Where is the job located and what is the work schedule?
The role is based in Watford with a hybrid working model.
What is the compensation for this position?
The salary is 30,000 per annum.
What are the key qualifications required?
Candidates should have ITIL Foundation qualification and experience in a service support environment, specifically within a Microsoft environment.
When can I apply by?
The application deadline is July 1st, 2026.
How to apply
Apply directly on Action for Children's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Action for Children's official posting before applying.