Service Agent
Quick answer
The American Red Cross is hiring a hybrid Service Agent in Tucson, AZ, paying $16.00 per hour plus shift differential to manage donor outreach and appointment scheduling.
- Role
- Service Agent
- Organization
- American Red Cross
- Location
- Tucson, AZ (Remote with local residency required)
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $16.00 Per Hour, Plus Shift Differential
- Category
- Programs & Operations
The role
The American Red Cross is seeking a Service Agent to contact blood donors and schedule appointments in a fast-paced call center environment. The role involves using multiple computer systems to manage donor records, follow scripts, and provide high-quality customer service. Candidates must be comfortable with outbound calling and maintaining production standards.
What you'll do
- Contact blood donors via telephone using a dialer system
- Schedule appointments while providing positive service experience
- Follow scripts to ensure consistent donor experiences
- Maintain daily production standards for calls and appointments
- Develop knowledge of donor criteria to inform eligibility
- Respond to or transfer inbound calls
What it takes
- High school diploma or GED required
- Minimum one year of related experience in telemarketing, customer service, or call center
- Proficiency in using multiple computer applications simultaneously
- Excellent customer service and problem-solving skills
- Effective verbal communication skills
- Commitment to 90 days of uninterrupted employment
What you'll bring
How we treat you
Medical, Dental, Vision plans; Health Spending Accounts & Flexible Spending Accounts; PTO starting at 15 days; 11 paid holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance; Service Awards.
Frequently asked questions
Where is the job located and what is the work setup?
The position is remote, but candidates must live in or around the Tucson, AZ area and attend initial training at the local call center.
What is the offered compensation?
The pay is $16.00 per hour plus a shift differential.
What are the key qualifications for this role?
Candidates need a high school diploma, at least one year of experience in customer service or call centers, and strong communication skills.
How can I apply for this position?
Interested candidates should apply through the organization's official career portal.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.