Service Agent
Quick answer
The American Red Cross is hiring a hybrid Service Agent based in Tucson, AZ, paying $16.00 per hour plus shift differential to recruit blood donors and schedule appointments.
- Role
- Service Agent
- Organization
- American Red Cross
- Location
- Tucson, AZ
- Work setup
- Hybrid
- Level
- Entry
- Compensation
- $16.00 Per Hour, Plus Shift Differential
- Category
- Programs & Operations
The role
The American Red Cross is seeking compassionate and customer-focused Service Agents to recruit blood donors and schedule appointments. This role involves utilizing a dialer system to contact donors, managing donor records across multiple computer systems, and meeting daily production goals. Successful candidates will thrive in a fast-paced environment, possess strong communication skills, and contribute to the vital mission of maintaining an adequate blood supply.
What you'll do
- Contact blood donors via telephone to recruit for donations.
- Utilize multiple computer systems to update donor records and track outcomes.
- Schedule appointments while maintaining a positive donor experience.
- Meet daily production standards for calls and appointments.
- Maintain knowledge of donor eligibility criteria to reduce deferral rates.
What it takes
- High school diploma or GED equivalent.
- Minimum one year of experience in telemarketing, customer service, or a call center.
- Proficiency in using multiple computer applications simultaneously.
- Excellent customer service and verbal communication skills.
- Ability to commit to 90 days of uninterrupted, 100% attendance.
What you'll bring
How we treat you
Medical, Dental, Vision plans; Health and Flexible Spending Accounts; 15 days PTO; 11 paid holidays; 401K with up to 6% match; Paid Family Leave; Employee Assistance.
Frequently asked questions
Is this job remote?
This is a hybrid position; while it is primarily remote, employees must live in or around the Tucson, AZ area and attend the Tucson Call Center for the first few days of training.
What is the compensation for this role?
The position pays $16.00 per hour, plus an additional shift differential.
What are the key qualifications required?
Candidates must have a high school diploma or GED, at least one year of experience in customer service or a call center, and strong computer proficiency.
How can I apply for this position?
You can apply through the American Red Cross candidate portal using Google Chrome or Mozilla Firefox.
How to apply
Apply directly on American Red Cross's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on American Red Cross's official posting before applying.