Senior IT Support Technician (Temp to Hire)
Quick answer
Rocketship Public Schools is hiring a temp-to-hire Senior IT Support Technician to manage technical infrastructure and resolve hardware issues across multiple school sites.
- Role
- Senior IT Support Technician (Temp to Hire)
- Organization
- Rocketship Public Schools
- Location
- Not specified (Requires regional travel to school sites)
- Work setup
- On-site
- Level
- Senior
- Category
- Engineering & Technology
The role
Rocketship Public Schools is seeking a Senior IT Support Technician to provide technical expertise and hands-on support for 2-4 school sites. The role involves managing IT helpdesk tickets, troubleshooting hardware and network infrastructure, and performing routine system maintenance. This is a temp-to-hire opportunity for an experienced technician comfortable working in a fast-paced educational environment. You will collaborate with school operations teams to ensure technology reliability for staff and students.
What you'll do
- Monitor and resolve Jira helpdesk tickets for 150-200 staff members.
- Perform diagnostic, repair, and preventative maintenance on devices like Chromebooks, laptops, and iPads.
- Execute network and system health checks to ensure wireless and peripheral connectivity.
- Manage technology lifecycle tasks including imaging, deployment, and disposal.
- Provide superior customer service through daily coordination with school Business Operations Managers.
What it takes
- 15+ months of full-time hands-on technical support experience with 1000+ devices.
- Experience configuring critical systems like Google Workspace for large organizations.
- Direct experience installing enterprise network equipment such as firewalls and switches.
- Ability to independently troubleshoot and resolve complex technical issues.
- Valid driver's license and ability to travel to assigned school sites.
What you'll bring
Frequently asked questions
Is this position remote or in-person?
This is an in-office role that requires regular travel to assigned school sites within your region to perform hands-on hardware repairs and network maintenance.
What is the compensation for this role?
The compensation for this position is not specified in the job posting.
What are the key technical requirements?
Candidates must have at least 15 months of verifiable technical support experience, experience managing 1000+ devices, and the ability to install enterprise network equipment like firewalls and switches.
Is this a permanent position?
The role is classified as 'Temp to Hire', meaning it begins as a temporary assignment with the potential to transition into a permanent role.
How to apply
Apply directly on Rocketship Public Schools's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Rocketship Public Schools's official posting before applying.