Senior Client Success Advocate
Quick answer
Code for America is hiring a Senior Client Success Advocate (remote) to drive client experiences and support the tactical execution of Client Success initiatives. Compensation ranges from $94,350 to $115,500 annually.
- Role
- Senior Client Success Advocate
- Organization
- Code for America
- Location
- Remote across the US
- Work setup
- On-site
- Level
- Senior
- Compensation
- $94,350 - $115,500 annually
- Category
- Communications & Marketing
The role
Code for America is seeking a Senior Client Success Advocate to drive excellent client experiences and support the tactical execution of Client Success initiatives. The role involves providing direct client support, contributing to process improvements, and helping scale learnings across the Client Success discipline.
What you'll do
- Client Case Management & Escalation
- Program & Project Implementation
- Cross-Functional & External Communication
- Process Improvement
- Other Duties as Assigned
What it takes
- Experience in a client-facing support role
- Strong written and verbal communication skills
- Able to build alignment and relationships across disciplines
- Ability to communicate effectively with distressed or upset clients
- Strong project-management skills
- Adaptive approach to working amid uncertainty
What you'll bring
How we treat you
Comprehensive benefits package including salary, values-based environment, employee enablement support, professional development, retirement plans, medical insurance, remote work setup, time off, and more.
Frequently asked questions
Where is the job located?
This role is remote across the US, but your main residence must be within the US.
What is the compensation range?
The offer targets for this role range from $94,350 to $115,500 annually.
What are the key qualifications required?
Key qualifications include experience in a client-facing support role, strong communication skills, project management skills, and an adaptive approach to working amid uncertainty.
How do I apply for this position?
Applications should be submitted through Code for America's careers page. The hiring process typically takes 1-2 months or longer.
How to apply
Apply directly on Code for America's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Code for America's official posting before applying.