Resolution Delivery Coordinator
Quick answer
Newlon Housing Trust is hiring an in-office Resolution Delivery Coordinator in Hale Village, London, offering a salary of £33,000 - £42,275 per annum to manage resident complaints and ensure repair service delivery.
- Role
- Resolution Delivery Coordinator
- Organization
- Newlon Housing Trust
- Location
- Hale Village, London, N17
- Work setup
- On-site
- Level
- Mid
- Compensation
- £33,000 - £42,275 per annum (based on performance targets)
- Category
- Programs & Operations
- Apply by
- 2026-07-19
The role
Newlon Housing Trust is seeking a Resolution Delivery Coordinator to manage and resolve repair-related complaints from residents. The role involves providing clear, empathetic communication and ensuring that promises made regarding repairs are fulfilled. This customer-focused position aims to deliver high-quality service and reduce the need for escalation.
What you'll do
- Manage and resolve repair-related complaints from residents
- Act as the primary point of contact for complainants
- Ensure promises regarding repairs are fulfilled
- Communicate clearly and empathetically with customers
- Collaborate with internal teams to provide supportive service
What it takes
- Experience in service delivery
- Proven success in problem skills
- Strong communication skills
- Proficiency in various IT systems
- Commitment to high standards of customer satisfaction
What you'll bring
How we treat you
27 days holiday, non-contributory pension, excellent benefits, and a flexi scheme.
Frequently asked questions
Where is the job located and is it remote?
The role is based in Hale Village, London (N17), and is an in-office position.
What is the compensation for this role?
The starting salary is £33,000 per annum, with potential to increase up to £42,275 based on performance targets.
What are the key qualifications required?
Candidates should have experience in service delivery, strong problem-solving skills, and excellent communication skills while being proficient in IT systems.
When is the deadline to apply?
The application deadline is July 19, 2026.
How to apply
Apply directly on Newlon Housing Trust's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Newlon Housing Trust's official posting before applying.