Regional Casework Coordinator
Quick answer
SSAFA is hiring a home-based Regional Casework Coordinator in the North West region to manage welfare cases and support the armed forces community, with compensation not specified.
- Role
- Regional Casework Coordinator
- Organization
- SSAFA
- Location
- North West region, UK (Lancashire, Merseyside, Cumbria, Greater Manchester, Cheshire)
- Work setup
- Hybrid
- Level
- Mid
- Category
- Programs & Operations
- Apply by
- 2026-07-09
The role
SSAFA, the Armed Forces charity, is seeking a Regional Casework Coordinator to act as the primary point of contact for beneficiaries within the North West region. The successful candidate will assess complex needs, allocate cases to volunteers, and oversee the casework process from start to finish. This role requires an individual skilled in providing welfare advice who can work independently while maintaining strong communication with a remote team and volunteer network. The position involves supporting the armed forces community and improving internal service procedures.
What you'll do
- Act as the first point of contact for beneficiaries contacting the Regional office.
- Assess complex needs and allocate cases to volunteer caseworkers.
- Oversee the end-to-end casework journey for beneficiaries.
- Coordinate with volunteers across eight SSAFA branches in the North West.
- Develop and improve office processes and procedures.
What it takes
- Proven track record of providing welfare advice in areas like housing, debt, or disability.
- Strong knowledge of safeguarding practices and GDPR regulations.
- Experience handling sensitive information and working with vulnerable individuals.
- High proficiency in Microsoft Office 365.
- Ability to manage a personal workload effectively with minimal supervision.
What you'll bring
How we treat you
Excellent training and induction to SSAFA provided.
Frequently asked questions
Is this position remote or in-office?
While the post is home-based, you must reside in the North West region and be available for occasional face-to-face meetings across the area.
What is the compensation for this role?
The compensation for this position is not specified in the job posting.
What are the key qualifications required?
Candidates need a background in providing welfare advice, knowledge of safeguarding and GDPR, and high proficiency in Microsoft Office 365.
When is the deadline to apply?
The closing date for applications is midnight on July 9, 2026, though the vacancy may close early if a high volume of applications is received.
How to apply
Apply directly on SSAFA's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on SSAFA's official posting before applying.