Patron Services Coordinator
Quick answer
The Alliance Theatre is hiring an in-office Patron Services Coordinator in Atlanta to manage ticketing operations and provide frontline support for patrons during live performances and events.
- Role
- Patron Services Coordinator
- Organization
- Alliance Theatre at the Woodruff Arts Center
- Location
- Atlanta, GA
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
The role
The Patron Services Coordinator at the Alliance Theatre provides comprehensive support for box office operations and front-of-house patron experiences. This role manages ticketing, memberships, and education registrations while serving as a key point of contact for patrons during live performances and events. The position requires a detail-oriented professional capable of balancing administrative tasks with fast-paced, customer-facing duties in a performing arts environment.
What you'll do
- Manage patron inquiries via phone, email, and in-person interactions.
- Process ticket sales, exchanges, and education program registrations using Tessitura.
- Provide front-of-house support during performances, including seating assistance and issue resolution.
- Perform administrative tasks such as cash reconciliation, record keeping, and inventory maintenance.
- Assist with special events and outbound campaigns for memberships and fundraising.
What it takes
- High school diploma or equivalent required; arts administration background preferred.
- Minimum 2 years of experience in a box office or customer service environment.
- Proficiency with Tessitura or similar CRM and ticketing software.
- Demonstrated ability to remain calm and professional in high-volume, live event settings.
- Flexibility to work evenings, weekends, and holidays as required by the performance schedule.
What you'll bring
Frequently asked questions
Is this position remote or in-office?
This position is in-office, requiring the coordinator to work on-site at the Alliance Theatre to handle box office duties and front-of-house show operations.
What is the compensation for this role?
The compensation for this position is not explicitly specified in the job posting.
What are the key qualifications required for this role?
Candidates must have at least two years of experience in box office or customer service settings, excellent communication skills, and a high school diploma or equivalent.
What is the expected work schedule?
This is a full-time role that requires regular work during business hours, as well as nights, weekends, and holidays to cover live performances and events.
How to apply
Apply directly on Alliance Theatre at the Woodruff Arts Center's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Alliance Theatre at the Woodruff Arts Center's official posting before applying.