Patient Services Specialist (FT/RPT)
Quick answer
Planned Parenthood of Central and Western New York is hiring a Buffalo-based Patient Services Specialist (full-time or part-time) paying $18.00-$20.91/hour to manage patient registration, insurance verification, and front-office operations.
- Role
- Patient Services Specialist (FT/RPT)
- Organization
- Planned Parenthood of Central and Western New York
- Location
- Buffalo, NY
- Work setup
- On-site
- Level
- Entry
- Compensation
- $18.00 - $20.91/hour
- Category
- Programs & Operations
The role
The Patient Services Specialist at Planned Parenthood of Central and Western New York (PPCWNY) is responsible for providing front-desk support, managing patient check-in/out, and verifying insurance and demographic information. This role ensures a welcoming environment while handling sensitive medical records and financial tasks such as co-pay collection. The position requires multi-tasking skills and the ability to travel between health center locations as needed to support agency operations.
What you'll do
- Greet patients and visitors in a professional and courteous manner.
- Verify patient demographic, insurance, and eligibility information in the EPM system.
- Schedule and confirm patient appointments efficiently.
- Collect payments and inform patients of financial responsibilities.
- Maintain patient confidentiality and compliance with HIPAA regulations.
What it takes
- High School Diploma or GED preferred.
- 1-3 years of experience in healthcare or medical billing preferred.
- Proficiency in MS Office and ability to navigate multiple computer screens.
- Excellent verbal and written communication skills.
- Ability to travel to multiple agency sites as needed.
What you'll bring
How we treat you
Generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account or Flexible Spending Account, and 401(k) with match.
Frequently asked questions
Is this position remote?
No, this is an in-office role based in Buffalo, NY, requiring staff to work on-site at various health centers.
What is the pay for this role?
The compensation for this position is explicitly stated as $18.00 to $20.91 per hour, depending on experience.
What are the required qualifications for this job?
Candidates should have strong customer service and computer skills, with 1-3 years of experience in healthcare or medical billing preferred.
How do I apply for this position?
You can apply through the organization's job portal; there is no specific deadline mentioned in the posting.
How to apply
Apply directly on Planned Parenthood of Central and Western New York's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Central and Western New York's official posting before applying.