Patient Services Specialist (FT)
Quick answer
Planned Parenthood of Central and Western New York is hiring an in-office full-time Patient Services Specialist in Rochester, NY, paying $18.00-$20.91/hour to manage patient registration, insurance verification, and front-desk operations.
- Role
- Patient Services Specialist (FT)
- Organization
- Planned Parenthood of Central and Western New York (PPCWNY)
- Location
- Rochester, NY
- Work setup
- On-site
- Level
- Entry
- Compensation
- $18.00 - $20.91/hour
- Category
- Programs & Operations
The role
The Patient Services Specialist provides critical front-desk support for Planned Parenthood of Central and Western New York by managing patient check-ins, insurance verification, and billing documentation. The role requires handling sensitive patient information with discretion and ensuring an organized, welcoming environment for all visitors. The specialist will also assist with financial eligibility screening and coordinate patient appointments within the electronic medical records system.
What you'll do
- Greet patients and visitors in a professional and confidential manner.
- Verify patient demographic and insurance information in the EPM system.
- Screen patients for program eligibility and process payments.
- Schedule and manage patient appointments efficiently.
- Maintain electronic medical records and process medical requests.
What it takes
- High School Diploma or GED preferred.
- 1-3 years of experience in healthcare or medical billing preferred.
- Proficiency in MS Office and comfort navigating multiple computer screens.
- Ability to work a flexible schedule and travel to multiple agency sites.
- Bilingual skills in two or more languages are highly desired.
What you'll bring
How we treat you
Generous Paid Time Off, 10 paid holidays, affordable medical, dental, and vision options, Health Savings Account (HSA) or Flexible Spending Account (FSA), and 401(k) with company match.
Frequently asked questions
Is this position remote or in-office?
This is an in-office position located in Rochester, NY, requiring the ability to travel to various agency health centers as needed.
What is the compensation for this role?
The compensation for this position ranges from $18.00 to $20.91 per hour, depending on experience and other factors.
What are the primary qualifications required?
The ideal candidate has 1-3 years of healthcare or medical billing experience, strong computer proficiency, and excellent customer service skills.
What is the expected work schedule?
This is a full-time, 40-hour-per-week role scheduled primarily Monday through Friday, with occasional evenings and weekends required.
How to apply
Apply directly on Planned Parenthood of Central and Western New York (PPCWNY)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood of Central and Western New York (PPCWNY)'s official posting before applying.