Patient Experience Specialist
Quick answer
Planned Parenthood South Texas is hiring a full-time, in-office Patient Experience Specialist in South Texas paying $19/hour to facilitate patient visits and provide clinical support.
- Role
- Patient Experience Specialist
- Organization
- Planned Parenthood South Texas
- Location
- South Texas
- Work setup
- On-site
- Level
- Entry
- Compensation
- $19 / hour
- Category
- Programs & Operations
The role
The Patient Experience Specialist facilitates the patient journey within Planned Parenthood South Texas health centers, ensuring equitable and compassionate care from arrival to departure. This role involves documenting patient information in Electronic Health Records, performing clinical tests like phlebotomy and STI screenings, and educating patients on reproductive health services. The specialist plays a vital role in maintaining clinic operations, inventory, and regulatory compliance while providing professional support to clinicians.
What you'll do
- Greet patients and manage the check-in/check-out process with a focus on exceptional customer service.
- Document patient information accurately in the Electronic Health Record (EHR) system.
- Perform clinical tests including rapid HIV, urinalysis, blood pressure, and phlebotomy.
- Provide factual, non-directive patient education regarding reproductive health and STI/HIV screening.
- Ensure clinic cleanliness, organize supplies, and assist clinicians during patient exams.
What it takes
- High school diploma or GED required; some college preferred.
- Medical Assistant certification preferred.
- 3-5 years of customer service experience desired.
- At least one year of experience as a Medical Assistant or in a healthcare setting preferred.
- Ability to work Monday-Friday with rotating Saturdays.
What you'll bring
How we treat you
Medical, dental, vision, disability and life insurance, paid holidays, paid time off, and a 401k retirement plan.
Frequently asked questions
Is this position remote or in-office?
This is an in-office position located at a Planned Parenthood South Texas health center.
What is the compensation for this role?
The Patient Experience Specialist position pays $19 per hour.
What are the core qualifications needed to apply?
Applicants should have a high school diploma or GED, and strong customer service skills, with preference given to candidates who are certified Medical Assistants.
How do I apply for this job?
The job posting does not specify a deadline; interested candidates are encouraged to visit the Planned Parenthood South Texas website for application instructions.
How to apply
Apply directly on Planned Parenthood South Texas's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Planned Parenthood South Texas's official posting before applying.