OpenLMIS Helpdesk Officer Consultant
Quick answer
VillageReach is hiring a Nigeria-based OpenLMIS Helpdesk Officer Consultant to provide frontline technical and user support for national health supply chain systems.
- Role
- OpenLMIS Helpdesk Officer Consultant
- Organization
- VillageReach
- Location
- Nigeria
- Work setup
- On-site
- Level
- Mid
- Category
- Engineering & Technology
The role
VillageReach is seeking an OpenLMIS Helpdesk Officer Consultant to provide frontline technical support for health supply chain operations in Nigeria. The role involves troubleshooting system issues, documenting technical challenges, and facilitating user training to improve system adoption and data quality. This position requires coordinating with government and partner stakeholders to ensure the efficient performance of the national health supply chain system.
What you'll do
- Serve as the first point of contact for OpenLMIS technical assistance.
- Troubleshoot and resolve user issues related to system access and data entry.
- Maintain accurate records of reported issues and system performance.
- Facilitate end-user training and develop support documentation.
- Collaborate with technical teams to improve helpdesk processes.
What it takes
- Degree/Diploma in IT, Computer Science, or Health Informatics.
- Minimum 2+ years of experience in helpdesk operations.
- Proven ability to support digital systems with multiple stakeholders.
- Strong analytical, problem-solving, and communication skills.
- Experience with ticketing tools like Jira or Confluence.
What you'll bring
Frequently asked questions
Where is this job located?
This consultancy is based in Nigeria, with the potential for travel to implementation sites as required.
What is the compensation for this role?
The compensation is not specified; consultants are requested to submit a proposed daily or monthly rate with their application.
What are the core technical qualifications?
Applicants should have at least 2 years of helpdesk experience, proficiency in Microsoft Office, and ideally experience with digital health systems or ticketing tools.
How do I apply for this consultancy?
Interested candidates should submit an updated CV, a cover letter highlighting relevant experience, a proposed rate, and their availability.
How to apply
Apply directly on VillageReach's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on VillageReach's official posting before applying.