On-Call Client Access Representative
Quick answer
The Colorado Coalition for the Homeless is hiring an in-office, on-call Client Access Representative in the Denver Metro Area to manage front desk operations and facilitate client services.
- Role
- On-Call Client Access Representative
- Organization
- Colorado Coalition for the Homeless
- Location
- Denver Metro Area, CO
- Work setup
- On-site
- Level
- Entry
- Category
- Programs & Operations
The role
The Client Access Representative acts as the primary point of contact at the Colorado Coalition for the Homeless, managing front desk operations and lobby environments across multiple Denver sites. This role facilitates client registration, insurance verification, and appointment scheduling while maintaining sensitive health records in accordance with HIPAA regulations. The position requires a trauma-informed approach to providing culturally responsive service to vulnerable populations. It serves as an essential link between clients and the organization's integrated health and social services teams.
What you'll do
- Serve as the first point of contact for patients, visitors, and vendors in a professional, trauma-informed manner.
- Initiate comprehensive client registration, including insurance verification and data entry into electronic health records.
- Manage and maintain secure health records in full compliance with HIPAA and organizational protocols.
- Perform daily appointment reminder calls to support client engagement and care continuity.
- Provide coverage across various client access sites within the Denver Metro Area as needed.
What it takes
- High school diploma or equivalent required.
- Bilingual English/Spanish speaking skills are required.
- Previous experience in customer service, front desk, or medical office settings preferred.
- Strong interpersonal skills and experience working with vulnerable or underserved populations.
- Ability to implement de-escalation and crisis intervention techniques.
What you'll bring
How we treat you
Comprehensive benefits include HMO/PPO health insurance, dental, vision, flexible spending accounts, 403(b) retirement matching, company-paid life and AD&D insurance, Employee Assistance Program, and extensive paid time-off.
Frequently asked questions
Is this position remote or in-office?
This is an in-office, front-desk role that requires providing coverage across multiple client access sites within the Denver Metro Area.
What are the primary qualifications for this role?
Candidates must have a high school diploma or equivalent and be bilingual in English and Spanish. Previous medical office or customer service experience, particularly with underserved populations, is strongly preferred.
Is the compensation for this position disclosed?
No, the compensation for the On-Call Client Access Representative position is not explicitly specified in the job posting.
Are there specific language requirements for this role?
Yes, being bilingual in English and Spanish is a required qualification for this position.
How to apply
Apply directly on Colorado Coalition for the Homeless's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Colorado Coalition for the Homeless's official posting before applying.