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ACLU

Nationwide Shared Services Program Manager

LocationNew York, NY, Washington, DC, or San Francisco, CA
SetupHybrid
LevelMid
Posted11h ago
Programs & Operations

The role

The Nationwide Shared Services Program Manager will work within the Business Operations and Support Services department to improve operational effectiveness and service delivery across the ACLU's national and affiliate offices. This role focuses on cross-functional collaboration, process improvement, and the development of shared service models to reduce administrative burdens. The position requires a candidate skilled in project management, systems thinking, and change management to facilitate coordination in a complex, federated organizational structure.

What you'll bring

Project and Program ManagementCustomer Centered Service DesignData LiteracyPerformance ManagementProcess Development and ImprovementSystems Thinking

How we treat you

Generous paid time-off policy, comprehensive healthcare benefits (medical, dental, vision, parental leave, gender affirming care, and fertility treatment), 401k plan with employer match, and professional development funds/programs.

How to apply

Apply directly on ACLU's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →