Mozambique Call Center Associate Manager
Quick answer
GiveDirectly is hiring an in-office Call Center Associate Manager in Maputo, Mozambique, paying 157,612.00 Mzn per month to supervise a team of call center agents and oversee operational performance.
- Role
- Mozambique Call Center Associate Manager
- Organization
- GiveDirectly
- Location
- Maputo, Mozambique
- Work setup
- On-site
- Level
- Mid
- Compensation
- 157,612.00 Mzn per month
- Category
- Programs & Operations
The role
GiveDirectly is seeking a Mozambique Call Center Associate Manager to supervise, coach, and manage a team of call center agents. The role focuses on driving performance, handling escalated queries, and ensuring operational targets are met through weekly performance reviews and training sessions. This contract position requires strong leadership and organizational skills to maintain high-quality recipient interactions. The associate will work closely with the Call Center Manager to streamline processes and provide essential floor support.
What you'll do
- Conduct weekly performance reviews and coaching sessions for agents.
- Manage team rosters, attendance, and shift reporting.
- Provide floor support and handle escalated recipient queries.
- Track and report key performance indicators to management.
- Facilitate training sessions on new products and improvement areas.
What it takes
- Bachelor’s degree in a relevant professional field.
- Previous experience in a supervisory or management position.
- Fluency in Portuguese and local languages.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Strong understanding of performance management principles.
What you'll bring
Frequently asked questions
Is this position remote or in-office?
This is an in-office role based in Maputo, Mozambique.
What is the compensation for this role?
The monthly salary for the Call Center Associate Manager is 157,612.00 Mzn.
What are the primary qualifications required?
Candidates should have a Bachelor's degree, previous management experience, fluency in Portuguese and local languages, and proficiency in MS Office.
How long is the contract duration?
The position is a 6-month contract with the possibility of renewal.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.