Manager, Event Operations

The role

The Manager, Event Operations oversees daily event operations for the Museum of Exploration and across the National Geographic campus, managing operational budgets, optimizing venue logistics, and driving team performance to elevate National Geographic’s brand standards and guest satisfaction.

What you'll do

• Develop, implement, and refine operational SOPs to optimize efficiency and event quality.
• Oversee end-to-end operational strategy for a multi-million-dollar annual portfolio of high-profile internal and external events.
• Manage relationships, SLA compliance, and contract terms for third-party catering, A/V, and production vendors.
• Serve as the primary on-site point of contact for clients and internal teams during events to ensure smooth operations and guest satisfaction.
• Conduct pre-event walk-throughs to address questions and collect operational details from vendors, internal teams, and clients.
• Establish and monitor key performance indicators (KPIs) for event execution, guest satisfaction, and vendor performance.

What it takes

• 5+ years event operations leadership, with 2+ years directly supervising teams or vendors in a museum, high-volume venue, or hospitality environment.
• Demonstrated ability to lead, influence, and align multidisciplinary teams (A/V, facilities, catering, safety) and external vendors around shared operational goals.
• Proven skill in developing, documenting, and enforcing Standard Operating Procedures (SOPs) to streamline event setup, execution, and teardown.
• Experience managing vendor performance, enforcing SLAs, negotiating event scope, and ensuring strict compliance with vendor contracts and COIs.
• Strong decision-making skills under pressure, with a track record of resolving real-time operational issues and managing floor risks during high-stakes live events.
• Exceptional written and verbal communication skills with the confidence to interface effectively with high-profile clients, internal executives, and external partners.

What you'll bring

How we treat you

Medical, dental, and vision insurance; engaging and comprehensive wellness program; 401(k) retirement savings plan with matching contributions after 6 months of employment; flexible paid time off benefits with up to 22 days of paid annual leave per calendar year (15 days for new hires in their first year, prorated based on the number of pay periods remaining in the year) and 10 days of sick leave; 12 paid holidays and a paid winter break between December 25 and 31 (May not apply to all roles that are required to work during high volume seasons or essential workers. Please check with the hiring manager for confirmation.); paid parental leave, adoption and surrogacy expense reimbursement, fertility benefits; learning and development opportunities; Lifestyle Spending Account; pet adoption assistance and insurance; pre-tax transportation benefits with a generous employer subsidy; employer-paid life insurance and disability benefit; and a variety of National Geographic discounts and perks.

How to apply

Apply directly on National Geographic Society's site. We link straight through — no resume parsing, no profile to fill out.

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on National Geographic Society's official posting before applying.