Manager, Emergency Cash Recipient Experience
Quick answer
GiveDirectly is hiring a fully remote Manager, Emergency Cash Recipient Experience in the US, UK, or Kenya to own recipient support operations and ensure high-quality service.
- Role
- Manager, Emergency Cash Recipient Experience
- Organization
- GiveDirectly
- Location
- Fully remote; based in the US, UK, or Kenya
- Work setup
- Remote
- Level
- Senior
- Compensation
- $94,700 - $104,170+ (US)
- Category
- Programs & Operations
The role
As the Manager, Emergency Cash Recipient Experience at GiveDirectly, you will own the recipient support experience across emergency cash programs and lead the call center function to ensure high-quality service.
What you'll do
- Own GiveDirectly's Emergency Cash recipient support function across all communication channels
- Build and maintain standardized operating procedures for consistent recipient support
- Recruit, onboard, train, and continuously improve call center personnel
- Monitor recipient interactions to ensure high-quality service
- Partner with Product and Engineering teams to define requirements for recipient support technology
What it takes
- Exceptional alignment with GiveDirectly's values
- 3-5 years of experience leading customer support functions
- Demonstrated experience building operational systems and quality assurance processes
- Experience leading teams delivering high-quality recipient or customer support at scale
- Strong analytical skills using operational data for continuous improvement
- Outstanding written and verbal communication skills
What you'll bring
How we treat you
$21,393 annual benefits stipend (US)
Frequently asked questions
Where is the job located?
The role is fully remote, but candidates must be based in the US, UK, or Kenya.
What is the compensation package?
Base salary ranges from $94,700 to $104,170+ (US), with a 10% bonus at target performance and an annual benefits stipend of $21,393.
What are the key qualifications required?
Key qualifications include experience leading customer support functions, building operational systems, strong analytical skills, and outstanding communication skills.
How do I apply for this role?
Apply through the official GiveDirectly careers page or by referring a candidate who meets the requirements.
How to apply
Apply directly on GiveDirectly's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on GiveDirectly's official posting before applying.