Manager, Customer Success GSI
Quick answer
Anthropic is hiring a senior Manager, Customer Success GSI in San Francisco, CA or New York City, NY, paying $265,000—$320,000 USD, to lead and develop a team of Customer Success Managers.
- Role
- Manager, Customer Success GSI
- Organization
- Anthropic
- Location
- San Francisco, CA | New York City, NY
- Work setup
- Hybrid
- Level
- Senior
- Compensation
- $265,000—$320,000 USD
- Category
- Communications & Marketing
The role
As Manager, Customer Success — GSI at Anthropic, you'll lead the front-line team responsible for Anthropic's most complex and highest-leverage customer relationships, while directly coaching and developing a team of 5–8 Customer Success Managers.
What you'll do
- Directly manage and develop a team of 5–8 Customer Success Managers
- Own the hiring plan to build the team from its current size to full strength
- Coach team members on GSI-specific customer success practices
- Drive team accountability to core CS metrics
- Join strategic partner engagements and escalations
- Build and refine the GSI success methodology
What it takes
- 7+ years of experience in customer success, account management, or customer-facing roles
- 2+ years of front-line management experience
- Direct experience driving success with GSIs and Tier 1 consulting firms
- Proven track record of managing and building customer success teams
- Experience managing customer portfolios at enterprise scale
- Strong executive presence and the ability to represent Anthropic with partner technical and business leaders
What you'll bring
How we treat you
Competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Frequently asked questions
Where is the job located?
The job is located in San Francisco, CA or New York City, NY, with a location-based hybrid policy.
What is the compensation range?
The annual compensation range for this role is $265,000—$320,000 USD.
What are the key qualifications required?
Key qualifications include 7+ years of experience in customer success, 2+ years of front-line management experience, and direct experience driving success with GSIs and Tier 1 consulting firms.
How do I apply?
Apply now on Anthropic's careers page at anthropic.com/careers.
How to apply
Apply directly on Anthropic's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Anthropic's official posting before applying.