IT Support Technician
Quick answer
Eliot is hiring an in-office IT Support Technician paying $60,000-$65,000 to provide front-line technical support and maintain systems for their Help Desk team.
- Role
- IT Support Technician
- Organization
- Eliot
- Work setup
- On-site
- Level
- Mid
- Compensation
- $60,000 - $65,000 USD
- Category
- Engineering & Technology
The role
Eliot is hiring an IT Support Technician to join their internal Help Desk team. This role involves providing front-line technical support, diagnosing hardware and software issues, and configuring network equipment and systems. The successful candidate will work within an 11-person IT department to ensure seamless technology operations for the organization. This position emphasizes strong customer service skills and the ability to solve complex technical problems in a dynamic environment.
What you'll do
- Provide real-time Help Desk support by answering phones and logging requests.
- Diagnose and resolve hardware and software issues for end-users.
- Install, configure, and upgrade computers, peripherals, and network software.
- Document and track support requests using the internal Help Desk system.
- Maintain network security, user environments, and directory structures.
What it takes
- Bachelor’s degree in a related field or 4 years of equivalent experience.
- Strong troubleshooting skills for Windows and Android environments.
- Knowledge of PC hardware, desktop operating systems, and server software.
- Effective verbal and written communication skills.
- Ability to interpret complex technical instructions and solve practical problems.
What you'll bring
How we treat you
Generous Paid Time Off, Medical, dental, and vision plans, 401(k) with employer match, discounted fitness services, childcare resources, company-paid life and AD&D insurance, and tuition reimbursement.
Frequently asked questions
What is the compensation for this role?
The annual salary for the IT Support Technician position is between $60,000 and $65,000 USD.
What kind of schedule should I expect?
This is a full-time, in-office position with a standard work schedule of Monday through Friday, 9:00 am to 5:00 pm.
What are the primary qualifications required?
Candidates need a Bachelor’s degree in a related field or four years of equivalent experience, along with proficiency in Windows and Android troubleshooting.
How do I apply for this position?
The job description does not specify an application deadline, but you should apply through the organization's portal to express your interest.
How to apply
Apply directly on Eliot's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Eliot's official posting before applying.