IT Support Specialist
Quick answer
NPR is hiring an in-office IT Support Specialist in Washington, D.C., paying $30-$35 per hour to provide technical support for hardware, software, and network infrastructure.
- Role
- IT Support Specialist
- Organization
- NPR
- Location
- Washington, D.C.
- Work setup
- On-site
- Level
- Mid
- Compensation
- $30 - $35 per hour
- Category
- Engineering & Technology
The role
NPR is seeking a technical support specialist to provide essential hardware, software, and network infrastructure support for their Washington, D.C. facility. The role involves troubleshooting across PC and Mac platforms, managing identity and access controls, and supporting production tools. This position is a 7-month temporary full-time contract focused on ensuring seamless technology operations in a media environment.
What you'll do
- Resolve technical incidents for in-person and remote staff across PC and Mac platforms.
- Diagnose and resolve localized network connectivity issues (ether, Wi-Fi, VPN).
- Administer accounts and access controls using Active Directory, MS Entra, and MFA.
- Deploy and maintain workstation fleets using endpoint management systems.
- Provide technical support for internal and hosted Content Management Systems (CMS) and production tools.
- Manage employee onboarding and hardware provisioning.
What it takes
- Proven experience diagnosing and configuring hardware/software for macOS and Windows.
- Practical experience with Active Directory, MS Entur (Azure AD), and MFA tools.
- Foundational understanding of network concepts like DNS, DHCP, Wi-Fi, and VPN.
- Experience setting up and troubleshooting enterprise video conferencing and AV equipment.
- Strong interpersonal skills to communicate technical concepts to non-technical users.
- Bachelor's degree preferred or equivalent experience.
What you'll bring
How we treat you
Medical, dental, vision, life insurance, long-term disability, short-term disability, and voluntary retirement savings.
Frequently asked questions
Where is the job located?
The position is based in Washington, D.C., and requires on-site presence.
What is the compensation for this role?
The hourly rate for this position is between $30 and $35 per hour.
What are the key qualifications required?
Candidates should have experience with both Mac and PC platforms, Active1 Directory administration, network troubleshooting, and AV equipment setup.
When or by when can I apply?
The application deadline is not specified in the posting.
How to apply
Apply directly on NPR's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on NPR's official posting before applying.