IT Service Desk Agent

The role

The IT Service Desk Agent will provide first-level technical support for UHN staff and students, troubleshooting hardware and software issues across a 24/7/365 environment. Key responsibilities include diagnosing end-user problems, documenting resolutions in ServiceNow, and supporting platforms such as Microsoft Office, VPN, and Citrix. This role requires excellent interpersonal skills and a commitment to customer service excellence within a clinical or business application setting.

What you'll bring

How we treat you

Healthcare of Ontario Pension Plan (HOOPP), competitive offer packages, transit access, UHN shuttle service, professional development opportunities, and various corporate discounts including travel, fitness, and insurance.

How to apply

Apply directly on UHN (University Health Network)'s site. We link straight through — no resume parsing, no profile to fill out.