IT Operations Assistant, SSA5, Dhaka

LocationDhaka, Bangladesh

LevelEntry

Posted1mo ago

Engineering & Technology

Quick answer

WFP is hiring an IT Operations Assistant in Dhaka, Bangladesh, to provide ICT support and maintain IT infrastructure. The role is open to Bangladeshi Nationals with a university degree and at least 5 years of IT experience.

Role: IT Operations Assistant, SSA5, Dhaka
Organization: WFP - World Food Programme
Location: Dhaka, Bangladesh
Level: Entry
Category: Engineering & Technology

The role

The IT Operations Assistant at WFP in Dhaka will provide first- and second-level ICT Helpdesk support, ensuring timely resolution of user incidents and service requests. The role involves monitoring and maintaining IT infrastructure, including LAN/WAN, servers, and Active Directory, as well as training IT Helpdesk staff. The candidate will also assist in implementing ITIL best practices and ensure data integrity and continuity.

What you'll do

Provide first- and second-level ICT Helpdesk support
Monitor LAN/WAN against prepared baseline
Configure, install and maintain IT infrastructure
Train and guide IT Helpdesk staff
Ensure data availability, integrity and continuity
Maintain and monitor servers and related IT services

What it takes

Completion of University Degree (Bachelor's or equivalent)
At least 5 years of overall experience in Information Technology or Telecommunications
Fluency in spoken and written English and Bangla
Experience in WAN/LAN Networking, Operating Systems, Telephone Services, Radio unit, Active Directory, SharePoint site Administration
Experience in implementing ITIL best practices
Experience in ensuring data availability, integrity and continuity

What you'll bring

First- and second-level ICT Helpdesk supportMonitoring and maintaining IT infrastructureLAN/WAN configuration and maintenanceActive Directory managementTraining IT Helpdesk staffImplementing ITIL best practices

How we treat you

Competitive benefits package including salary, leave, and medical insurance

Frequently asked questions

Where is the job located?

The job is located in Dhaka, Bangladesh.

What is the compensation package?

The compensation package is competitive and includes salary, leave, and medical insurance.

What are the key qualifications required?

The key qualifications required include a university degree, at least 5 years of IT experience, fluency in English and Bangla, and experience in ITIL best practices.

How do I apply?

Applications must be submitted exclusively through the WFP online recruiting system.

Is the job remote?

The work schedule is not specified, but the job is based in Dhaka, Bangladesh.

How to apply

Apply directly on WFP - World Food Programme's site. We link straight through — no resume parsing, no profile to fill out.

Apply now →

This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on WFP - World Food Programme's official posting before applying.