IT Infrastructure and Field Support Engineer
Quick answer
Victim Support is hiring a remote IT Infrastructure and Field Support Engineer paying £30,775.03 to maintain and improve organizational technology systems.
- Role
- IT Infrastructure and Field Support Engineer
- Organization
- Victim Support
- Location
- Remote (England and Wales)
- Work setup
- Remote
- Level
- Mid
- Compensation
- £30,775.03 per annum
- Category
- Engineering & Technology
- Apply by
- 2026-09-07
The role
Victim Support is hiring an IT Infrastructure and Field Support Engineer to maintain and improve the organization's technology infrastructure. This role involves providing hands-on technical support, contributing to cost-effective design solutions, and ensuring service continuity within an ITIL-aligned framework. The position requires a mix of remote work and occasional travel across England and Wales to support critical systems.
What you'll do
- Provide technical support for systems and infrastructure.
- Contribute to the design and delivery of cost-effective technology solutions.
- Maintain high standards of security, resilience, and service continuity.
- Collaborate with internal teams and third-party suppliers to support operational performance.
- Participate in an on-call rota following the completion of a probation period.
What it takes
- Proven experience in a Service Desk or infrastructure support role.
- Strong troubleshooting skills and a structured approach to workload management.
- Knowledge of Microsoft technologies.
- Experience working in an ITIL-aligned environment.
- Must have lived and worked in the UK for at least 5 years to be eligible for NPPV security vetting.
What you'll bring
How we treat you
28-33 days annual leave plus Bank Holidays, birthday leave, 5% employer pension contribution, enhanced sick/maternity/paternity pay, cycle to work scheme, season ticket loans, wellbeing support, and high street discounts.
Frequently asked questions
Is this position fully remote?
While the role is home-based, it requires occasional travel across England and Wales and some out-of-hours work to support critical systems.
What is the compensation for this role?
The salary for this position is £30,775.03 per annum.
What are the key technical requirements?
Candidates need experience in Service Desk or infrastructure support, knowledge of Microsoft technologies, and familiarity with ITIL environments and cloud infrastructure.
By when do I need to submit my application?
Applications should be submitted by 09/07/2026, though the organization reserves the right to close the vacancy early if sufficient applications are received.
How to apply
Apply directly on Victim Support's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Victim Support's official posting before applying.