IT Field Technician
Quick answer
Goodwill Greater Milwaukee & Chicago is hiring an in-office IT Field Technician in Milwaukee, WI, paying $23.31-$35.06 per hour to provide second-tier technical support and hardware maintenance.
- Role
- IT Field Technician
- Organization
- Goodwill Greater Milwaukee & Chicago
- Location
- Milwaukee, WI (with travel to various locations)
- Work setup
- On-site
- Level
- Mid
- Compensation
- $23.31 - $35.06 USD per hour
- Category
- Engineering & Technology
The role
The IT Field Technician role involves providing second-tier technical support for desktop computers, laptops, telecommunications, and Retail POS systems across multiple locations. The position requires troubleshooting hardware, software, and network issues while ensuring high-quality customer service and proactive maintenance. Candidates must be able to work independently and manage projects that span 3-12 months.
What you'll do
- Provide second-tier desktop, laptop, and telecommunication troubleshooting
- Perform network implementations and proactive service contracts
- Manage system issues from initial customer contact to resolution
- Lead installation and configuration of new locations' hardware and networks
- Research and create documentation for technical processes
- Provide on--call technical support for emergency IT issues
What it takes
- Minimum 3 years experience in PC and Server hardware troubleshooting
- Experience with Windows Desktop (7, 8.1, 10) and Windows Server (2008, 2012 R2, 16)
- Knowledge of switches, routers, and network firewalls
- Valid Wisconsin or Illinois Driver's License
- Excellent verbal and written communication skills
- Ability to work independently in a fast-paced environment
What you'll bring
How we treat you
Medical, dental, vision, short and long-term disability, life insurance, retirement plan, paid time off (PTO)
Frequently asked questions
Where is the job located?
The position is based in Milwaukee, WI, but requires travel to various locations as needed.
What is the compensation for this role?
The pay range is $23.31 to $35.06 USD per hour.
What are the key qualifications required?
Candidates need at least 3 years of experience in hardware troubleshooting, proficiency with Windows systems and networking equipment, and a valid driver's license.
When should I apply by?
The posting was listed on July 9, 2026. While no specific deadline is mentioned, interested candidates should apply as soon as possible.
How to apply
Apply directly on Goodwill Greater Milwaukee & Chicago's site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on Goodwill Greater Milwaukee & Chicago's official posting before applying.