Information Systems Assistant, G5
Quick answer
The United Nations Office at Nairobi is hiring an Information Systems Assistant, G5, based in Nairobi, Kenya, to provide first-line operational support for ICT infrastructure and services.
- Role
- Information Systems Assistant, G5
- Organization
- United Nations Office at Nairobi (UNON)
- Location
- NAIROBI, Kenya
- Level
- Entry
- Category
- Engineering & Technology
The role
The Information Systems Assistant will be responsible for the continuous monitoring and first-line operational support of the UNON ICT infrastructure, including enterprise and service-provider networks, as well as ICTS-owned data centers (PTC and STC) and their hosted systems.
What you'll do
- Perform continuous real-time monitoring of UNON ICT infrastructure using centralized monitoring platforms.
- Monitor network, systems, data center, and connectivity environments to ensure service availability, performance, and reliability.
- Perform initial diagnostics, fault isolation, and first-line resolution of issues affecting ICT services and infrastructure.
- Support major incident response activities by maintaining accurate updates, logs, and communication records.
- Provide first-line operational support for ICT services, including network, infrastructure, and connectivity services.
What it takes
- High school diploma or equivalent is required.
- ITIL Foundation certification is required.
- Networking certifications (CCNA or equivalent) is required.
- A minimum of five (5) years of progressively responsible experience in ICT operations, network support, Network Operations Center (NOC), service desk, or data center operations is required.
- Experience in monitoring, incident management, and operational support of ICT infrastructure and services is required.
- Experience working in ITIL-based operational environments is desirable.
What you'll bring
Frequently asked questions
Where is the job located?
The job is located in Nairobi, Kenya.
What is the compensation?
Compensation is not specified.
What are the key qualifications required?
Key qualifications include a high school diploma, ITIL Foundation certification, networking certifications, and at least five years of experience in ICT operations.
How do I apply?
Applications can be submitted through the UN Inspira platform.
Is the job remote?
The job location is specified as Nairobi, Kenya, so it is not remote.
How to apply
Apply directly on United Nations Office at Nairobi (UNON)'s site. We link straight through — no resume parsing, no profile to fill out.
This listing is aggregated from a third-party source and its summary may be auto-generated, so details can be inaccurate or out of date. ForGood is not the employer and is not liable for the content — please verify everything on United Nations Office at Nairobi (UNON)'s official posting before applying.